We take your right to privacy seriously and want you
to feel comfortable using our web site and services. This Privacy
Policy deals with personally identifiable information
(referred to as "Data" below) that may be collected
by us when you register for, access, or use our products,
services, content, features, technologies or functions offered on our website
applications, and services (collectively "Services");.
We may amend this policy at any time by posting a revised version on our website.
The revised version will be effective at the time we post it. In addition, if the
revised version includes a substantial change, we will provide you with 30 days
prior notice by posting notice of the change on the "News" page of our website.
After this 30 day notice period, you will be considered as having expressly
consented to all amendments to this policy.
1. Collection of Data.
When you register with us, use your account or contact our customer support team,
we may collect contact information such as your name, address, phone number and email address.
iPark only requires a valid credit/debit card, mobile
phone number, parking location (zone number) and vehicle license plate number to provide its service.
Providing us with other information is at your option. Please take note that
your email address, or other submissions
that you make on this site may contain your real name
or other personally identifiable information and as
a result, may appear on this site. Like many web sites,
we may also automatically receive general information
that is contained in our server log files such as your
IP address and cookie information.
2. Storage of Data.
We store Data only on servers in Australia and only use Australian
Service Providers who is turn also ensure the Data remains within Australia.
3. Use of Data.
We may use Data to:-
(i) provide Services;
(ii) process parking payments and send notices about your transactions;
(iii) resolve disputes and troubleshoot problems;
(iv) customer support;
(v) customise and improve your user experience on this site.
Your Data will not be provided to third parties unless:-
(ii) we obtain your consent, such as when you choose
to opt-in to the sharing of Data;
(iii) a service provided on our site requires the interaction
with or is provided by a third party, for example a
(iv) pursuant to legal process or law enforcement;
(v) we find that your use of this site violates this Policy,
reasonably necessary by us to protect our legal rights
and/or property; or
(vi) this site is purchased by a
third party whereby that third party will be able to
use the Data in the same manner as we can as set forth
in this Policy. In the event you choose to use links
that appear on our site to visit other web sites, you
are advised to read the privacy policies that appear
on those sites.
When you access our website or use our Services, we may place small data files
on your computer or other device. These data files may be cookies or other local
storage provided by your browser or associated applications (collectively "Cookies").
We use these technologies to recognise you as a customer; help ensure that your
account security is not compromised and to mitigate risk and prevent fraud.
You are free to decline our Cookies if your browser or browser add-on permits,
unless our Cookies are required to prevent fraud or ensure the security of
websites we control. However, declining our Cookies may interfere with your
use of our website and Services.
5. Viewing, Editing or Deleting Your Account Information.
We provide you with the ability to view and edit the information
in your user account that you provided to us in registration
by using your personal page configuration area. You may
close your account by calling our automated service on
1300 898 727 from your mobile phone and follow the prompts.
Your may also request deletion of your user account by contacting us by email at
If your account is closed, we will mark your account in our database as "Closed",
but may retain Data from your account for a period of time to collect
any fees owed, resolve disputes, troubleshoot problems, assist with any investigations,
prevent fraud, or take other actions as required or permitted by law.
6. Contact Information.
If you have any questions or concerns about this Policy, our web
site or a privacy complaint, you should report it by email at
or by mail to the following address:
iPark Australia Pty Ltd
PO Box 1955
Osborne Park, WA, 6916.
In handling your complaint we aim to acknowledge receipt of all complaints within 5 business days and
resolve all complaints within 45 days. This may not be possible in all circumstances.
Where we cannot resolve a complaint within 45 business days, we will notify you of the reason
for the delay as well as an indication of when we expect to resolve the complaint.